Medication Management (Adherence and Reconciliation) Web App Design

This client of mine is a healthcare analytics company that provides a cloud-based predictive software platform to help at-risk organizations effectively engage in care coordination, medication management, and revenue optimization via ACO-modeled risk and quality care programs. It currently provides highly actionable member risk profiles for over 1.5 million lives.

I was hired as an independent consultant to design a timeline interface that graphically superimposes acute events, such as ER visits and inpatient hospitalizations, on top of historical medication records (e.g. drugs and dosages). This allows users to quickly identify problematic medication patterns that may have lead to these acute events so that they can take meaningful action to better manage the patient and ensure these acute events don’t continue to occur in the future.

The app was ultimately developed exactly as I designed it and since then it has been receiving extremely positive feedback from customers.

Client:

Industries: Healthcare

Demonstrated Capabilities: Competitive Analysis, Expert Design Review (Heuristic Evaluation), Interactive Prototyping, User Interface Design, Wireframing

Tags: care collaboration / medication adherence / medication reconciliation

The Project Story

New Member Profile

The New Member Profile is primarily designed for health insurance underwriters when analyzing the risk of members they choose to take on. It is a compact, easy-to-read report that begins with a summary of various risk scores, in relation to other members who are similar to them. These risk scores help predict near-term medical and pharmacy expenses, as well as the member’s interaction with the care system. The next section shows a summarized list of implied medical conditions based on medication data acquired from claims and pharmacy benefit management (PBM) databases. An adherence percentage and MER impact level is indicated for each implied medical condition. The next part of the report displays all the individual drug prescription details on a timeline, allowing the user to quickly see the length of time a drug has been taken, what other drugs it overlaps with in a given time period, and any gaps in adherence. Finally, a comprehensive list of all physicians who have prescribed drugs to this member, along with their specialty and contact info.

Continuous Medication Monitoring

Summary Overview

I designed a more elaborate app to help care coordinators, physicians, and others on the care team to continuously monitor and manage their patients’ medications, while determining how these medications correlate with the occurrence of acute events, such as ER visits, inpatient hospitalizations, and observations. Users are provided an intuitive, graphical timeline view that shows what drug prescriptions overlap with these acute events.

Setting Up and Browsing Through a Specific Population or Panel of Patients

Users can setup filters so that they only see a list of patients they are managing. From there, users can easily jump from one patient report to the next by using the sidebar or the “Previous” and “Next” links.

Medication Gaps and Therapeutic Duplication

From the summary view, users can drill down into each implied medical condition in order to see all the individual drug, dosage and prescriber details related to that condition. They can also more closely analyze gaps in medication adherence, as well as therapeutic duplication. Such duplication may occur when two different prescribers simultaneously prescribe the same or similar drugs. With pain meds, it may also be an indication of opioid abuse that needs to be addressed.